RETURNS

Our returns policy is as follows;

Change of mind. We are happy to offer a credit exclusively to use at our online store for goods returned unused in their original condition and packaging. A return request must be submitted within 7 days of receiving your delivery and goods returned at your expense to our warehouse within 7 days of submitting a return request. Unfortunately we cannot accept returns that do not meet all of the above criteria.

Refund. We are happy to offer a refund in the case that a product is faulty or damaged. Once we receive your return, we will issue a refund directly to the account or card payment was made from. A return request must be submitted within 7 days of receiving your delivery and goods returned at your expense to our warehouse within 7 days of submitting a return request.

International returns. Our policy as per above applies, however you have 14 days to return the item/s to our warehouse from the time of submitting your return request.

Please submit a request via the form below.

Exchanges are also available in person at the Byron Bay Studio. Unfortunately we cannot accept returns at any of our other studios.

 

SUBMIT A RETURN REQUEST

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