Our returns policy is as follows;
Change of mind. We are happy to offer a credit exclusively to use at our online store for goods returned unused in their original condition and packaging. A return request must be submitted within 7 days of receiving your delivery and goods returned at your expense to our warehouse within 7 days of submitting a return request. Unfortunately we cannot accept returns that do not meet all of the above criteria.
Refund. We are happy to offer a refund in the case that a product is faulty or damaged. Once we receive your return, we will issue a refund directly to the account or card payment was made from. A return request must be submitted within 7 days of receiving your delivery and goods returned at your expense to our warehouse within 7 days of submitting a return request.
International returns. Our policy as per above applies, however you have 14 days to return the item/s to our warehouse from the time of submitting your return request.
Please submit a request via the form below.
Exchanges are also available in person at the Byron Bay Studio. Unfortunately we cannot accept returns at any of our other studios.
SUBMIT A RETURN REQUEST
We are pleased to offer the following delivery options;
Australia. We offer flat-rate express shipping across Australia. Orders are processed and shipped within 1 business day.
New Zealand. We offer both standard and express shipping to New Zealand through Australia Post. Orders are processed and shipped within 1-2 business days.
Collect in studio. You are welcome to collect your order in person at our Byron Bay studio at your convenience.
Please note, once in the hands of our carrier (Australia Post), we cannot change a shipping address.